LunagisthubNCAA Cracks Down on Kenya Airways: Sanctions for Consumer Protection Infractions
The Nigerian Civil Aviation Authority (NCAA) has imposed sanctions on Kenya Airways for violating consumer protection regulations. The airline has been found guilty of several infractions, including failure to provide adequate care to passengers, lack of transparency in its terms of carriage, and delayed refunds and compensation.Kenya Airways failed to provide adequate care to affected passengers.The airline did not fully disclose its terms of carriage to passengers.
Kenya Airways failed to process refunds and compensation in a timely manner.
The airline was also found to have mishandled baggage.
The NCAA has given Kenya Airways seven days to pay refunds and compensation to the affected passengers. The airline must also pay 1000 special drawing rights to each passenger.
The NCAA’s sanctions against Kenya Airways serve as a reminder of the importance of consumer protection in the aviation industry. Airlines must prioritize transparency, care, and timely refunds to maintain passenger trust and comply with regulations.
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